Returns Policy

Application of the Australian Consumer Law


Nothing in this policy is intended to derogate from the Buyer’s rights under the Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“the Australian Consumer Law”). To the extent that this policy conflicts with the Australian Consumer Law, the latter will prevail.


Despite anything in this policy or the Seller’s warranty, the following statement applies to the Buyer if the Buyer is acquiring goods as a consumer for the purposes of the Australian Consumer Law:


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


Return of Goods for change of mind


The Buyer may, within fourteen (14) days of receiving delivery, return any goods due to change of mind.


Returns under clause 10.1 will only be accepted where:


  • The goods are in their original condition, including any packaging;

  • The Buyer has first obtained the Seller’s written consent to the return; and

  • The Buyer organises and pay for all shipping costs.

If items are returned under clause 10.1, the Seller will, within fourteen (14) days, issue a refund of the original purchase price (excluding any shipping costs) less a restocking fee of 20%.


Cancellation of Orders


The Buyer may not cancel any order without the prior written consent of the Seller, which consent may or may not be granted in the Seller's absolute discretion and on any terms the Seller may decide (including charging a fee).


If the Buyer is a natural person, the Seller may cancel or refuse an order if the Buyer is declared bankrupt, or if for any other reason, the Buyer is, in the Seller’s reasonable opinion, unlikely to be able to pay for the goods on the due date.


If the Buyer a body corporate, the Seller may cancel or refuse an order if the Buyer is declared or deemed insolvent, or placed into administration, or if for any other reason, the Buyer is in the Seller’s reasonable opinion unlikely to be able to pay for the goods on the due date.


Returns of faulty or defective goods


Goods found to be faulty within warranty period can be returned to the Seller for replacement or repair in accordance with the Seller’s warranty..


Return of any of the goods cannot be made by the Buyer without the Sellers prior written authorisation approved in a Returned Material Authorisation ("RMA") form.




Head Office Australia

Conserve It Pty Ltd

Level 6, 10 Artemis Lane

Melbourne VIC 3000      

Italy Office

Piazza Della Serenissima, 20/12, Castelfranco Veneto (TV) CAP 31033

1300 600 432

+39 06 8346 4400

Singapore Office

Conserve It Pte Ltd

6 Tagore Drive, #01-02 Tagore Building, Singapore 78762     

+65 6457 7877

Copyright 2019 Conserve It Pty Ltd