Conserve It is hiring | Technical Support Engineer


The Company

Join a company that is quietly revolutionising the world using AI, Machine Learning, IoT, and distributed monitoring, control, and optimisation applications at scale!


Our clients are everywhere, and our products reach some amazing places. From the Melbourne CBD where our headquarters are located, to top security restricted facilities overseas, supporting critical systems on cruise ships, to skyscrapers, universities and more. Conserve It uses its advanced and innovative technologies to create a better, more sustainable world through saving energy and improving the efficiency of the built environment. No matter where it is!

Conserve It is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We value everyone who joins our company and the contributions they make. Having an open and collaborative environment that encourages everyone to share their skills, experience and opinions is something we are proud of but continually look to improve. The Position

This is an excellent opportunity for a Technical Support Engineer to join Conserve It in Melbourne. Reporting directly to Head of Applications and Deployment, you will be working with our products and technologies team.


The key element of this role is to be part of Conserve It’s products and technologies team and provide product, applications and deployment support for company’s range of products and applications to system integrators, OEMs and end-customers along with internal team with particular emphasis on building automation, edge IoT, chiller plant optimisation, analytics and energy efficiency solutions.


As a Technical Support Engineer, you will be the main point of contact for all technical support queries from all Conserve It customers worldwide. It is expected that through formal training and self-learning you will acquire an in-depth knowledge of Conserve It’s entire suite of products and solutions and be able to attend to and resolve all queries in a timely manner.

  • You will primarily be responsible for providing technical support for Conserve It distributed and developed products and applications from building automation, edge IoT, chiller plant optimisation, analytics and energy efficiency solution portfolio and troubleshooting remote systems by liaising with customers to resolve problems on site.

  • You will be supporting the internal software development team by designing and executing test cases to ensure implemented functionality meets specifications.

  • You will also be supporting the sales team with technical product and application selection and design.

  • Occasionally, you will assist the team with wiring and testing of low-voltage controllers.

  • You will help the team with conducting basic, extensive and stress tests for products and applications.

  • You will furthermore be involved with the pre-engineering, application design and deployment of Control Solutions including Conserve It’s flagship solution, PlantPRO. Hours: Full Time Location: Melbourne CBD


Essential skills and experience

  • You have experience in technical support, preferably in the building automation industry.

  • You have a degree in Electrical / Electronics / Mechatronics or Mechanical Engineering.

  • You must have either work or university experience in controls or automation.

  • You are familiar with programming Electronic DDC controller or PLC, i.e. familiarity with either functional block diagrams or ladder logic.

  • You have prior knowledge of instrumentation sensors and field communication protocols, e.g. Modbus, BACnet etc.

  • You have a strong foundation in understanding TCP/IP networking and communication protocols.

  • Proficiency in creating and editing electrical drawings using AutoCAD, Solidworks or Visio will be a favourable trait.

  • You are inclined to learn and adopt new technologies.

  • You can work independently and together with a multidisciplinary team when required.

  • You have a good work ethic and have a can-do attitude.

  • You are highly fluent in both written and verbal communication in the English language.

  • You have a valid Australian Driving license.

  • You are available to travel domestically and internationally when required.

  • You are allowed to work full-time in Australia. Australian Citizenship or Permanent Residency is preferred.

Desirable skills

  • Knowledge of Mathematical Optimization theory

  • Ability to understand and write tailored solver

  • Fundamentals of controls theory (Fuzzy Logic, Model Predictive Control, etc.)

  • Experience in writing clean and maintainable production software (e.g. in Python)

  • Experience in Julia


Perks

  • Standing desk (when we’re actually in the office!)

  • Regular social events including weekly drinks

  • Awesome central CBD location next to Melbourne Central Station

  • We offer excellent working conditions, a team-oriented environment, and a friendly atmosphere. The role is for someone looking for a professional but relaxed working environment.

  • You will get the opportunity to work with experienced professionals committed to high quality and diverse product delivery.

  • The role comes with multiple career advancement options suitable for someone looking to build a long working relationship with Conserve It.

  • You will be provided with an excellent remuneration package along with flexible working conditions.

Please email all applications to employment@conserveitiot.com or apply via LinkedIn.

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